Customer Support
Our customers must effectively use every piece of consumables, every single spare part, every laboratory equipment unit or processing & packaging machine.
Once the customer decide to work with us, we are establishing partnership relations in solving any customer challenge or problem with our products immediately and effectively via phone, email, remote live support or on site visit. We are providing installation and training, instrument services, validation services and application support.
Together with our customers we are defining their short-term and long-term needs and secure a necessary stock of consumables and spares for smooth customers operation.